To provide leadership and direction for the Organisation and empowering
people to deliver results in a culture consistent with our vision and values.
Work together as a team by
- Being open, honest and supportive to each other by giving full and truthful responses to comments and questions raised by colleagues and by openly admitting our mistakes, without fear of reprisal, and learning from them.
- Being open-minded and prepared to try out new ideas
- Accepting and giving constructive feedback
- Being fully prepared for management meetings, actively participating, listening and understanding other people’s views before taking action
- Feeding back to our teams without delay in weekly team meetings and ensuring that the message reaches absent staff
- Presenting the corporate view positively when feeding back to staff regardless of own personal opinion.
- Having the inspiration to make decisions even when the information available is incomplete
- Being prepared to take risks and to be pioneers
We Communicate by
- Creating an environment where people feel comfortable expressing their views without fear of reprisals
- Being open and honest by explaining the reasoning, facts, pros and cons of all decisions taken that affect our people and they way they work
- Communicating a clear vision of the direction of the team so that people know what is expected of them through appraisal and meetings and by confirming our peoples’ understanding of these expectations
- Advising and consulting people in good time of planned changes that will affect their jobs and advertising arising opportunities, giving at least 5 days notice if people are to be moved between sections
- Promoting new ideas and encouraging continued involvement, giving feedback to the individual on all ideas that are put forward by giving them regular updates on the progress of their idea.
- Being pro active in 2 way communication
- Passing on messages of local relevance and concern without delay and with tact and honesty communicating face to face wherever possible
- Listening and understanding other people’s views before taking action
- Running meetings in accordance with the Meetings charter
We Act as role models by
- Actively promoting and demonstrating the First Consultancy and Training Way by matching our actions to our words and recognising the importance of our behaviour as an influential tool.
- Taking a positive attitude to new challenges and involve the team in deciding the way forward
- Actively seeking feedback from our people about our management style at each appraisal review and recording comments for action or discussion with line manager
- Being approachable and fostering a climate where people want to give of their best
- Reviewing and learning lessons after changes have been introduced
We Value and support our people by
- Taking an interest in staff as individuals and listening to their concerns
- Coaching and advising people in taking responsibility for their own development and helping them to apply their new skills after training has taken place, ensuring that pre and post activity agreements are completed promptly
- Providing opportunities for development and encouraging all staff to participate in development activities in consultation with the Learning and Development manager
- Ensuring that a balance of skills and experience exists within the team
- Clearly defining responsibilities and agreeing realistic and achievable objectives
- Providing regular feedback on performance, identifying strengths and weaknesses though verbal reviews
- Empowering people to take decisions and follow through ideas by releasing ownership to the individual and trusting them to take it forward, but being supportive by using our influence to guide the task towards a successful conclusion and providing positive feedback if genuine mistakes result
- Encouraging people to contribute ideas for change and improvement
- Motivating, supporting staff and giving praise when they do well
- Giving feedback on ideas that staff have submitted
